Cable Advisory Council
of Charter Communications

   
PO Box 87
Newtown, CT 06470
     
     
November 13 , 2001 Notes
 
     
 
Cable Advisory Council
P. O. Box 87
Newtown, Connecticut

Notes

Public Regular Meeting - Tuesday, November 13, 2001
Charter Communications, Newtown


There was a regular meeting of the Cable Advisory Council called to order at 7:50 p.m. November 13, 2001 by Chairperson, Carl DeVoe at the Charter Communications facility, Newtown, Connecticut. As there was not a quorum of council members, this was an unofficial meeting.

ATTENDEES:
Fred Standt, Jeff Jorgenson, Rick Levy, Paula Hopper, Joe Mustich, Ken Cornet, Carl DeVoe, Chairperson. For Charter: Janice Vance, John Dee, Dick Elwell and Greg Van Antwerp.

PUBLIC INPUT:
Nick Sedelnik, a Newtown resident, stated that he is dissatisfied with the price of cable service, indicating he only wants 5 channels but is required to take the extended basic package in order to get the channels he wants. J. Dee addressed the issue of pricing and bundling.

APPROVAL OF MINUTES:
No comments or changes to minutes of 10/9/01. No approval of minutes due to lack of quorum.

TREASURER'S REPORT:
F. Standt presented the Treasurer’s Report for the November 13, 2001 meeting.

Opening balance of the checking Account (9/10/01). . . . . . . . . . . . . . . . . . $ 337.83
NO CHECKS WRITTEN
Closing balance 11/13/01. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337.83
Opening Balance on the Money Market Account (9/10/01). . . . . . . . . . . . . 10,945.73
Interest (to 8/30/01) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17.23
Interest (to 9/29/01) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17.85
Closing Balance (11/13/01). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $10,982.99
1 yr. plus CD @ $10,598.91+ int. cred. = $10,688.08

TOTAL FUNDS = $22,008.90

No comments or changes noted. No approval of treasurer’s report due to lack of quorum.


COMMUNICATIONS AND CORRESPONDENCE:

C. DeVoe reviewed correspondence received, including a thank you note from Kent First Selectman for the mobile shoot of the October 1, 2001 Town Forum; letter from T. Simpson of Washington, regarding double billing for modem and requesting a refund (letter given to J. Vance); copy of a letter to DPUC from Eugene Schragel of Heritage Village regarding inability to speak with someone at Charter on a billing issue (Letter given to J. Dee, who indicated the issue has been resolved.); letter from New Milford regarding notice of meetings.


CHARTER COMMUNICATIONS REPORT:
J. Vance discussed the Heritage Village project and noted that approximately 65% (2,000 people) have subscribed to Charter for service. J. Vance noted that Heritage Village provides its own basic service, which does not carry the same channels as Charter’s basic service and, because they operate from an antenna, they have lost some channels due to loss of NY signals. They have requested Charter provide them with a proposal on basic service, which will be done next week. J. Dee indicated 7 new customer service people have been added and this should allow customer’s calls to be answered within a shorter time period. They are currently at 2 minutes (90%), and once the call center is complete it should be much improved. J. Dee indicated the new building will provide 90 seats for customer service representatives; they currently have 50. He indicated they currently have approval for an 18,000 square foot building, but is hoping to gain approval for an additional 10,000 square feet to make the new building the same size as the existing building. J. Dee stated that Charter should begin moving into the new building by February, with Customer Service moving in by April 1. J. Vance discussed video-on-demand, which is be beta tested in various areas. This is only available on digital service. J. Vance also indicated Charter will be discontinuing its paging department. J. Dee asked if C. DeVoe was going to discuss Interrogatories, and C. DeVoe informed him that information was not yet received. J. Dee indicated they had gone out the previous Friday; C. DeVoe has not yet received. P. Hopper suggested that since this was an unofficial meeting, it be adjourned early, and that any members deficient in attending 3 or more meetings be notified that their service is terminated, stating that the Council needs to either get additional members or ensure the current members attend meetings. K. Cornet added that he felt something needed to be done to get people who serve on the council to take this job seriously. R. Levy pointed out that, based on the recent survey, only 27% of people actually knew there was a cable council. He suggested indicating on minutes those who did not attend, along with number of meetings missed. Discussion returned to the subject of the DPUC hearings relative to the refranchising, and J. Vance indicated there were hearings scheduled for January 7 in Newtown and January 9 in New Britain. J. Dee indicated that responses to Interrogatories needed to be submitted by November 26. It was agreed that a letter would be sent to council members with copies of the questions. J. Dee indicated an extension could be requested. J. Vance made copies of the questions for attending members. D. Elwell noted that for the advisory council in Willimantic they had done some commercial spot advertising to draw new members, in addition to having a dinner at a nice restaurant. R. Levy noted that one problem is that people stop coming to meetings after having attended a few and feeling that they are not able to do anything. C. DeVoe distributed summary of results from the needs assessment survey, and briefly reviewed areas for future discussion. He pointed out that the council had made great strides with Charter in the areas of programming, access and support to schools, noting that the previous company was not receptive to suggestions or requests for changes and/or improvements. C. DeVoe recommended that all members forward their responses to the Interrogatories to him, and he would summarize them and present them. He indicated that if people wanted to send their responses directly to the DPUC, they needed to be present at the hearings to provide testimony.


ADJOURNMENT:
The meeting adjourned at 9:02 p.m.

Respectfully submitted by: Lorna J. Szalay, Recording Secretary

     
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