PO Box 87
Newtown, CT 06470
January 14, 2003 Minutes
Cable Advisory Council
P. O. Box 87
Regular Meeting – Tuesday, January 14, 2003
J. Sabo indicated a letter had been received from Frances Murray of Sherman regarding pricing and the elimination of the senior citizen discount in favor of a needs-based discount. The letter was given to J. Dee for response. J. Dee and D. Elwell explained the qualifications for a needs-based discount, which is based on their eligibility for the ConnPace and/or ConnMap programs. T. Joyner, representative from Sherman, commented on the elimination of the senior citizen discount and indicated he felt that Charter could extend the discount to seniors without hardship and that he felt it sends a very bad message to discontinue or change the program, stating that most people will not take the necessary steps to obtain the discount as they do not want to be viewed as needy. W. Fredrickson, a newly appointed representative from Southbury, indicated he had a problem with customer service when he contacted Charter for information on cable. J. Dee explained that the problem existed because of the fact that many of the calls are routed to a call center, located in Florida, which is not managed by Charter and thus they have little control over the effective management of this group. J. Dee further indicated they are switching to a group in Enfield where Charter will be able to manage the flow of calls routed to this center and hopefully resolve the customer service issues.
J. Sabo indicated a letter had been received from David McDevitt of New Milford regarding difficulty in getting a billing dispute resolved. The letter was given to J. Dee for response.
Sabo indicated a letter had been received from the State of Connecticut
regarding a customer with a bounced check. J. Dee explained that Charter’s
policy is to give individuals who have issued a check that is returned
for insufficient funds ten (10) days to make payment on that check. This
individual did NOT make good on the check within the 10-day period. J.
Dee indicated that Charter had responded to the letter but has not heard
back from the State regarding this matter.
J. Sabo read the list of representations and the towns represented. He indicated he had received an e-mail from J. Jorgenson, a representative from Brookfield, tendering his resignation. He further indicated there are several towns that do not have representatives appointed and suggested that anyone who has contact with people expressing an interest in joining the council should encourage them to send a letter to their town official asking that they be appointed. Towns currently without representation are Bridgewater, Kent, New Fairfield, Trumbull and Woodbury. In addition several towns have appointed representatives that have not been attending meetings, and/or do not have the appropriate number of representatives. This makes it increasingly difficult to attain a quorum at meetings. J. Eslami read from the DPUC regulation regarding appointment of individuals to the Advisory Council, indicating educational representatives are appointed by the Superintendent of Schools and town representatives are appointed by the First Selectman or Mayor. She further indicated that in regional school districts, members are appointed for each town within the region as long as they are in towns serviced by Charter.
J. Sabo commended Greg Van Antwerp and his staff for the quality of the signal for educational access channel, indicating Heritage Village is now receiving limited programming of the educational access channel for 4 hours a day.
J. Sabo indicated there were several pieces of mail in the Advisory Council mailbox at the Post Office that were misdirected and should have been sent to Charter Communications. He gave these pieces of correspondence to J. Dee.
J. Sabo questioned a piece of correspondence received relative to a “Legal Notice” published in the newspaper Voices, which contained information relative to the Council and its membership. J. Dee indicated this is a requirement and that J. Vance has responsibility for ensuring these notices are published. The correspondence was given to J. Dee. J. Sabo noted that the membership list, as published, was not up to date.
Web Site – J. Sabo indicated he had obtained a domain address for the Advisory Council web site – cableadvisorycouncil.com (as well as .net and .org). He distributed a sample of the type of information he proposes be placed on the site, and asked for members to review this information and offer comments and suggestions.
J. Dee reviewed the new channel line-up, to be effective February 1, 2003, and associated costs.
G. Van Antwerp distributed the most recent Community Vision 21 Newsletter and public access report.
A motion was made by W. Fredrickson to adjourn the meeting at 10:00 p.m. The motion was seconded by J. Eslami and carried unanimously.
Respectfully submitted by: Lorna J. Szalay, Recording Secretary
NEXT MEETING: Tuesday, March 11, 2003 at Charter Communications offices in Newtown, 7:30 p.m.
Cable Advisory Council