Cable Advisory Council
of Charter Communications

   
PO Box 87
Newtown, CT 06470
           
 
July 11, 2007 Minutes
           
 

CABLE ADVISORY COUNCIL
P. O. Box 87
Newtown, Connecticut

~ Minutes ~

Minutes of Public Regular Meeting – Tuesday, July 11, 2006

Newtown, CT

There was a regular meeting of the Cable Advisory Council called to order at 7:07 p.m., Tuesday, July 11, 2006 by Chair, Carmella Amodeo at the Charter Communications facility, Newtown, Connecticut.  

ATTENDEES:

Carmella Amodeo (Newtown), John Danscuk (Monroe), Carl DeVoe (New Milford), George Linkletter (Sherman), Carl Braun (Woodbury), Kate Donahue (Trumbull), Jim Lang (Trumbull), Eugene Rosen (Newtown).

From Charter: Len Romano (marketing), John Palinkas (community access)

PUBLIC INPUT:

No Public present.

APPROVAL OF MINUTES:

Minutes approved (Motion by Linkletter, second by DeVoe; unanimous).

TREASURER’S REPORT:

Jill Zaloski was unable to attend.  The treasurer’s report was not available at the time of the meeting.  It will be included in next month’s meeting.

CHARTER COMMUNICATIONS REPORT:

  • Romano reported upcoming channel lineup changes.
  • Romano requested input from the Council on their annual subscriber survey.  Please email suggestions directly to Len at lromano@chartercom.comThere was general discussion regarding the survey and the importance of including the Council in the development process.  Romano was very receptive to input.
  • Romano indicated that rollout of telephony service has gone with installation exceeding projections.  They have a little over 6,000 telephone customers.
  • Eugene Rosen discussed an ongoing problem his son-in-law has had with his telephony service.  He indicated his extreme frustration with Charter’s inability to resolve the issue.  He did not feel that the people he spoke to within Charter in trying to fix the problem showed any interest in taking ownership of the issue.  Carl DeVoe reminded the Council that they have the “official” ability to provide input only over Charter’s cable tv service, not telephony or internet.  Romano promised to take on resolving the problem.
  • Romano indicated that there is one pool of technicians servicing all three of their main products – cable, internet and telephony.  He also shared that Charter makes followup calls to customers after installation but he wasn’t sure if the same outreach occurs after service/repair efforts.
  • Palinkas shared the newsletter and the list of most recent mobile studio shoots.  He indicated that Greg Van Antwerp was attending the New England Cable Television Association meeting to receive awards on Charter’s behalf.

COMMUNICATIONS & CORRESPONDENCE:

  • George Linkletter indicated that there was a very successful installation of Internet service in the Sherman library.
  • Lang told the Council that subscriber data is no longer available from the DPUC info because the cable companies (including Charter) don’t want that information public in light of the new competition from AT&T.
  • Volume of complaints is up per Lang.
  • Lang asked the Council to again consider supporting the Pizzella statutory amendments.  Although the Council still has questions regarding the multi-franchise area amendment, a motion was made by Lang, seconded by Rosen and passed unanimously.  Carmella will draft a letter to Pizzella indicating our support and Lang will get Donahue a copy of the final amendments for distribution.

OLD BUSINESS:

Video Festival:  Zaloski not present. The judging happened on April 29.  Full report at next meeting.

Grant Process: DeVoe and K.Donahue will review and send out a final version for approval at the next meeting.

Officer election:  Slate motion by DeVoe, second by Linkletter, approved unanimously:  Chair:  Carmella Amodeo, Vice Chair: Jim Lang; Secretary: Kate Donahue.  Treasurer slot is open, will need to address at next meeting.

NEW BUSINESS:

No new business was brought to the attention of the Council.

ADJOURNMENT:

The meeting was unanimously adjourned at: 9:05 PM.

Respectfully submitted by:  Kate Donahue, Secretary.

Text Box: NEXT MEETING:  September 12, 2006
at Charter Communications offices in Newtown at 7:00 PM.  
PLEASE CONTACT CARMELLA IF YOU CANNOT ATTEND AT: 203-270-6132 or email amodeoc@newtown.k12.ct.us
 

 

 

Text Box: ~ 2006 Meeting Dates ~
Tuesday, January 10, 2006
Tuesday, March 14, 2006
Tuesday, May 9, 2006
Tuesday, July 11, 2006
Tuesday, September 12, 2006
Tuesday, November 14, 2006
 

 

 

 

 

 

 

   
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