CABLE ADVISORY COUNCIL
P. O. Box 87
~ Minutes ~
Minutes of Public Regular Meeting –
Tuesday, July 11, 2006
a regular meeting of the Cable Advisory Council called to order at 7:07
p.m., Tuesday, July 11, 2006 by Chair, Carmella Amodeo at the Charter
Communications facility, Newtown, Connecticut.
Carmella Amodeo (Newtown),
John Danscuk (Monroe), Carl DeVoe (New Milford), George Linkletter
(Sherman), Carl Braun (Woodbury), Kate Donahue (Trumbull), Jim Lang
(Trumbull), Eugene Rosen (Newtown).
From Charter: Len Romano
(marketing), John Palinkas (community access)
No Public present.
Minutes approved (Motion by
Linkletter, second by DeVoe; unanimous).
Jill Zaloski was unable to
attend. The treasurer’s report was not available at the time of the
meeting. It will be included in next month’s meeting.
- Romano reported
upcoming channel lineup changes.
- Romano requested input
from the Council on their annual subscriber survey. Please email
suggestions directly to Len at
firstname.lastname@example.org. There was general discussion regarding
the survey and the importance of including the Council in the
development process. Romano was very receptive to input.
- Romano indicated that
rollout of telephony service has gone with installation exceeding
projections. They have a little over 6,000 telephone customers.
- Eugene Rosen discussed
an ongoing problem his son-in-law has had with his telephony service.
He indicated his extreme frustration with Charter’s inability to resolve
the issue. He did not feel that the people he spoke to within Charter
in trying to fix the problem showed any interest in taking ownership of
the issue. Carl DeVoe reminded the Council that they have the
“official” ability to provide input only over Charter’s cable tv
service, not telephony or internet. Romano promised to take on
resolving the problem.
- Romano indicated that
there is one pool of technicians servicing all three of their main
products – cable, internet and telephony. He also shared that Charter
makes followup calls to customers after installation but he wasn’t sure
if the same outreach occurs after service/repair efforts.
- Palinkas shared the
newsletter and the list of most recent mobile studio shoots. He
indicated that Greg Van Antwerp was attending the New England Cable
Television Association meeting to receive awards on Charter’s behalf.
- George Linkletter
indicated that there was a very successful installation of Internet
service in the Sherman library.
- Lang told the Council
that subscriber data is no longer available from the DPUC info because
the cable companies (including Charter) don’t want that information
public in light of the new competition from AT&T.
- Volume of complaints
is up per Lang.
- Lang asked the Council
to again consider supporting the Pizzella statutory amendments.
Although the Council still has questions regarding the multi-franchise
area amendment, a motion was made by Lang, seconded by Rosen and passed
unanimously. Carmella will draft a letter to Pizzella indicating our
support and Lang will get Donahue a copy of the final amendments for
Video Festival: Zaloski
not present. The judging happened on April 29. Full report at next meeting.
Grant Process: DeVoe and
K.Donahue will review and send out a final version for approval at the next
Officer election: Slate
motion by DeVoe, second by Linkletter, approved unanimously: Chair:
Carmella Amodeo, Vice Chair: Jim Lang; Secretary: Kate Donahue. Treasurer
slot is open, will need to address at next meeting.
No new business was brought
to the attention of the Council.
The meeting was unanimously adjourned at: 9:05 PM.
Respectfully submitted by: Kate Donahue, Secretary.