CABLE ADVISORY COUNCIL
Minutes of Public Regular Meeting –
Tuesday, January 13, 2009
There was a regular meeting of the Cable Advisory Council called to order at 7:04 p.m., Tuesday, January 13, 2009 by Vice Chairperson Jim Lang at the Charter Communications facility, Newtown, Connecticut.
ATTENDEES: Stephanie O’Rourke (Kent), Carmella Amodeo (Newtown), George Linkletter (Sherman), Jim Lang (Trumbull), Carl Braun (Woodbury), George Fletcher (New Milford), Kate Donahue (Trumbull). John Bell (Kent), Gregory Davis (Roxbury), Tom Joyner (Sherman), Ron Judson (Woodbury), Donna Cassidy (Trumbull), Eugene Rosen (Newtown)
From Charter: Greg Van Antwerp (Community Access), Paula Cecchetelli (Marketing), Tom Horan (Operations)
PUBLIC INPUT: Paul Katzmark from Heritage Village in Southbury attended to complain about Charter’s ongoing handling of their resident’s issues. They have a very unique cable arrangement (the association provides basic cable service from their own headend, they get satellite services from Charter). When their residents call Charter customer service for help no one ever understands what they are talking about. In addition, they get promotional mailings for packages that are either not relevant to them or not available. They would like to have a specific call center, with CSRs that have been trained about their situation, to call into when they have problems. Tom Horan will check into and get back to us at the next meeting.
APPROVAL OF MINUTES:
Minutes from November 2008 accepted with one change.
Motion to accept the report by Donna Cassidy, second by Tom Joyner, approved 13-0. Carl reported he now has a debit card for the Council which can be used to help us reduce web hosting and email costs.
CHARTER COMMUNICATIONS REPORT.
Paula Cecchetelli highlights
· Charter is adding more HD channels
· In mid February the 16 MG Internet service will increase to 20 Mg for the same price.
· MLB Network is going on the expanded tier
· Price increase going into effect with Feb bill
· The Council asked when Charter will offer a more competitive DVR service. Paula indicated they are looking at multi-room, 3+ channel recording equipment from Scientific Atlanta but there is no plan to roll anything out yet.
· Adding Sportsview Plus package for $10/month – includes all Sportsview channels PLUS online access to the channels
· There is no local weather on The Weather Channel HD. Paula will check into.
Greg Van Antwerp shared that Charter is in their 11th year of offering internships. They have revamped the program slightly and will not be offering mini-courses in: audio, producer training, field production, lighting, editing, video and studio production. Also, the Channel 21 website had been updated.
Tom Horan reported that they will be switching out CableCards for digital boxes (.5% of subs) and those with early HD tvs will now need an HD box (Charter will switch them out for free for 12 months).
Although President-elect Obama may delay the switch to digital transmission of all broadcast signals, Charter is ready.
NEW BUSINESS: None.
The meeting was unanimously adjourned at: 9:13 PM. Respectfully submitted by: Kate